How to access a file/folder with a live link in HostPapa Device Backup

Live links allow you to access files/folders on your system even if they are not backed up. This article explains how to add a file to your system to access it with a live link. Follow these steps:

  1. Log in to the My Data Portal using your HostPapa Device Backup credentials. 

    log-in-to-my-data

  2. On the dashboard, scroll down to the Device List.

    device-list

  3. Click Manage next to the system from which you wish to get a Live Link. (Note: The system must have the status: Connected. Also, make sure that Live Link is enabled in your Device Settings.

    manage-devices

  4. In the My Files section, navigate to the file/folder you want to backup.

    my-files

  5. Select the download button Download files HostPapa Device Backup next to the file/folder you want to download from your system that is not in the cloud.

  6. Doing this will bring the file/folder into the cloud, where you will see it in the My Downloads section of your dashboard.
    Note: The file/folder will become available once the status changes from Preparing to Available
  7. Click the download icon How to access a file/folder with a live link in HostPapa Device Backup 2 next to the file to download it to your system. 

If you need help with your HostPapa Device Backup, please open a support ticket from your dashboard.

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